Patient Terms and Conditions

Payment Policy

Full payment is requested upon booking to secure the Patient’s appointment. If payment is not paid within 24 hours, the appointment slot will be released.

Lateness Policy

Rae Denman Medical Tattoo & Expert Witness Ltd reserves the right to cancel any appointment should the Patient not adhere to the lateness policy.

To maintain the efficiency and quality of our care, it is recommended that all Patients arrive at least 15 minutes before their scheduled appointment.

If you anticipate being late, contact our office as soon as possible. We will do our best to accommodate your appointment or reschedule if applicable.

Cancellation Policy

Patients will be able to reschedule or cancel appointments up to one week before their appointment.

• Any rescheduling within the week prior to the appointment will be charged at 50% as a nonrefundable deposit, and 50% being moved to your rescheduled appointment.
• Any cancellations within the week prior to the appointment will be charged at 50% as a nonrefundable deposit, and 50% refundable.
• Any cancellations within 48 hours prior to the appointment will be charged at 75% as a nonrefundable deposit, and 25% refundable.
• If you do not show to your appointment or cancel on the day of your appointment you will be charged the full appointment fee.

Cancellation by Rae Denman Medical Tattoo & Expert Witness Ltd

Rae Denman Medical Tattoo & Expert Witness Ltd reserves the right to cancel any appointment if the balance has not been settled within 24 hours of booking the appointment.

It is the Patient’s responsibility to rearrange the appointment. Where a Patient does not rearrange, any fees paid will not be refundable. If a Patient postpones and then later cancels, then the cancellation charges will apply.

Electronic Communication

By consenting to attend an appointment with Rae Denman Medical Tattoo & Expert Witness Ltd, and providing relevant information, you agree to our communication via secure email. This includes the transmission of sensitive data such as appointment confirmations, consultation letters, and invoices. Should you prefer not to receive emails from us, kindly inform us in writing by emailing
info@raedenman.co.uk.

Patient Pre-Treatment Responsibilities

Patients are responsible for completing their Medical History and Terms of Treatment forms prior to their appointments. These are expected to be updated every 2 years.

Patients who have a history of cold sores, including a single previous occurrence, and are scheduled for lip treatments are advised to take anti-herpes medication five times daily prior to their appointment and continue for five days post-treatment. This measure is strongly recommended to minimise the risk of an outbreak, which may lead to discomfort or potential scarring. Medication must be obtained from a pharmacist or your GP.

Patients must refrain from taking any blood-thinning substances for a minimum of 48 hours before their appointment. This includes, but is not limited to, Vitamin E, Aspirin, Niacin, fish oil supplements, and Ibuprofen. For your comfort and safety, you must also avoid alcohol and caffeine on the morning of your appointment. This includes decaffeinated beverages such as decaf coffee, herbal or standard teas, and kombucha.

For all facial treatments, Patients must arrive without makeup. If you arrive with makeup on, please ensure you allow sufficient time before your scheduled appointment to remove it. Entering the clinic room with makeup still on may reduce the time available to complete your treatment.

Medical Records

The General Data Protection Regulation (GDPR), in conjunction with the Data Protection Act 2018, grants individuals with the right to request access to their medical records. Kindly address all written requests to Gulben Kaya, Operations Manager, at info@raedenman.co.uk.

Code of Conduct

Our code of conduct highlights our commitment to our professional and respectful working environment for all individuals within our business. We support a zero-tolerance policy towards any form of harassment, discrimination, or disruptive conduct.

Any instances of harassment or disruptive conduct will be thoroughly investigated, and proper actions will be taken to address the situation. We reserve the right to cancel a Patient’s appointment and cease treatment if the code of conduct is not followed.

Please note, children and pets are not allowed in the clinic or treatment room. This is for the safety of all, and the management of your appointment and treatment. If a Patient does not adhere to these requirements, the appointment will be cancelled with no refund.

Changes to Terms and Conditions

Rae Denman Medical Tattoo & Expert Witness Ltd reserves the right to update these Terms and Conditions at its discretion, with any modifications being effective immediately. Patients are encouraged to regularly review the terms to stay informed of any changes.

Contact Information

For inquiries or concerns about our Terms and Conditions, please contact the Operations Manager, Gulben Kaya, at info@raedenman.co.uk.